Refund & Return Policy

Last Updated: June 2026

At Fern & Moonbeam, we want you to love your purchase. If you are not completely satisfied, please review our policy below.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, items must be:

  • Unused and in their original condition
  • In original packaging when applicable
  • Accompanied by proof of purchase

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products
  • Digital products or downloadable content
  • Gift cards
  • Perishable goods
  • Items marked as final sale

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will review the claim and provide a replacement or refund when appropriate.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or a damaged item.

Exchanges

We currently offer exchanges only for items that arrive damaged, defective, or incorrect.

Order Cancellations

Orders may be canceled within 24 hours of purchase. Once production or fulfillment has begun, cancellations may not be possible.

Contact Us

If you have any questions regarding returns or refunds, please contact us through our Contact Page or by email.

Thank you for supporting Fern & Moonbeam.